Academic Customer Service Assistant

The Roles included are:

1. Active Students grow & Students Retention: Delivery Academic Placement Tests Performance Management by Helping the Center front desk sales & care team to improve their productivity by conducting Academic Placement test for new students’ enrollment, existing students for re-enrollment at high-quality, up-to-date support material & able to hit the enrollment target monthly with conversion ratio of academic placement test at 1:2 or 1:1.
2. Marketing Coordination: Making Monthly Academic Marketing Support Plan & Scheduling events, workshop, demo, trial classes with high academic quality presentation to students & parents for offline & online activities.
3. Customer Care Academic Collaboration: Collaborating with other departments to ensure sales, marketing, customer services queries related to academic and deliveries are handled efficiently.
4. Academic Training Support: Developing and maintaining academic training system for new employees & existing none teachers & teacher’s employees
5. Teachers Recruitment: Post job for recruiting Teachers, assist sorting list of teachers, coordinating the interview, interviewing, process admin hiring process when candidates are approved for hiring & training new teacher. Ensuring adherence to laws, regulations, and policies of I Can Read Vietnam.
6. Class cover: in case of emergency without enough cover teachers
7. Other Academic or Customer Service Project: might be decided from MD & ABSM for ongoing developments objectives of employee

Requirements:

• A bachelor's degree in business administration or a related field.
• Owned TESOL, CELTA, or other teaching certification.
• >=3 years in teaching for Adults & Pre-Primary Students.
• Experience as a sales & Marketing coordinator, customer service or in administration may be advantageous.
• Good team development and leadership skills.
• Computer literacy.
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Current knowledge of industry trends and regulations.

KPI’s

1. Call Marketing, Sales Placement Assessments, Academic Marketing Activities: 70%
2. Teachers Recruitments: 30%

Benefits for employment:

• 12 annual leaves per year
•  Compulsory Social Insurance
•  Training and Development Programs, Professional Soft Skills training
•  Individual Learning & Development Opportunities.
•  Employee Engagement Activities
• Team Building Events
•  Annual party
•  Happy birthday present