Zahra del Rio

Last Resume Update 21/03/2018
Address Hanoi, Viet Nam
E-mail Locked
Phone Number Locked
Birthday: 1982
Gender: Female
Document attachments: lockLocked
Nationality: Other
Where are you living? Thanh Hóa
Expected Salary: Negotiable


-January 2015-January 2016: Master Honours degree in Communications and Future Marketing (Online Marketing, Qualitative & Quantitative Research, Brand & Social Media Management) “Global Business School Barcelona” (English and classroom taught) Barcelona, Spain.

-September 2008-June 2011: Bachelor Honours degree in Communication Media and Culture “Oxford Brookes University” Oxford, United Kingdom.

-November 2007: City and Guilds certificate in Retail Management at level 3 “Twin Group” London, United Kingdom.

-September 2005-June 2006: Media Foundation course (British university access) “Oxford and Cherwell Valley College” Oxford, United Kingdom.


-March 2018 to 15th April: English teacher (Advanced & basic levels) at IEL Homestay, Hanoi, Vietnam.

-June 2017 to November 2017: Lodging Partner Associate (B2B & E-Commerce) “Expedia ltd” Prague, Czech Republic:
• Successfully managed partner accounts
• Effectively communicated business and marketing concepts to partners
• Positively impacted B2B relations, by acquiring up to 89% partner satisfaction feedback
• Efficiently carried out business and financial transactions

-March to June 2017: Market Researcher (Medical Devices & Pharmaceutical industries) “NonStop Recruitment” Prague, Czech Republic:
• Successfully conducted market research duties online and over the phone to identify market trends, the most relevant candidates and clients
• Effectively wrote and published job adverts in various online advertising platforms
• Positively managed social media platforms
• Efficiently applied negotiation skills, headhunting and business development duties

-February to September 2016: Microsoft Online Services Executive (B2B & E-Commerce technology) “Arvato Direct Services by Bertelsmann SE & Co” Münster, Germany:
• Successfully increased sales and contributed/sold nearly 1,600,000 Euros worth of products in 13 days, breaking my team’s record and becoming the second highest contributor/seller of the department.
• Effectively applied Microsoft’s Marketing and Selling techniques

-January 2015-January 2016: Private English teacher, Barcelona, Spain:
• Successfully conducted private English lessons for kids ranging from 3 to 6 years old and teenagers aged 16

-March 2014-September 2014: Guest Relations Assistant (Travel & Tourism) “Loch Tummel Inn” Strathtummel by Pitlochry, United Kingdom:
• Successfully increased sales by creating and implementing new marketing plans
• Effectively handled and closed sales and booking deals

-November 2013-February 2014: Customer Service and Sales Representative (Account Management, Travel & Tourism, E-commerce) “Holiday Lettings Ltd by Trip Advisor” Oxford, United Kingdom:
• Successfully increased the revenue of the company by initiating and closing sales over the phone
• Positively handled customer queries and provided excellent customer service

- January-April 2013: Guest Relations Assistant and Retail Supervisor (Travel & Tourism) “Macdonald Aviemore Resort” Aviemore, United Kingdom:
• Successfully increased customer satisfaction by creating and implementing a new guest relations plan
• Positively handled customer queries and provided excellent customer service

-August-October 2012: Guest Relations Assistant (Travel & Tourism) “The Galley of Lorne Inn” Ardfern, United Kingdom:
• Successfully closed sales and booking deals face to face and over the phone
• Positively handled customer queries and provided excellent customer service

- July 2011-January 2012: Media Assistant “Radio Luz de Valencia” Radio Station, Valencia, Spain:
• Successfully performed Facebook Community Manager duties
• Efficiently carried out Media research

- January 2009: Media Intern “BBC UK” Oxford, United Kingdom:
• Successfully executed a guest relations plan
• Efficiently assisted the duty manager

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