Snezana Uta

Last Resume Update 06/07/2019
Address vilnius, Lithuania
E-mail Locked
Phone Number Locked
Birthday: 1986
Gender: Female
Document attachments: lockLocked
Nationality: Other
Where are you living? Outside Viet Nam
Teaching Experience 0 - 1 year
Expected Location: Đà Nẵng, Hải Phòng, Hà Nội, Bà Rịa - Vũng Tàu
What’s your highest level of education completed? Master's Degree
ESL Certification (TEFL, TESOL) Online Class: I have a 120 hours certificate or more on my TEFL certification

Education:

2019 January              International Open Academy. TESOL certificate (120 hours).

2010 – 2012                 Université d’Orléans, France. MA, Languages and International Business.

2005 – 2009                  Vilnius University, Lithuania. BA Political Science.

Experience:

ENGLISH TEACHER, OXFORD LANGUAGE SCHOOL,                                        (DEC 2018 – JUN 2019)

BANJA LUKA, BOSNIA AND HERZEGOVINA. 

  • Teaching adults (level B1)
  • Preparing listening practice for teenagers and leading discussions (13-14 year-olds, level B1+)
  • Supporting a teacher during lessons for children (5-6 year-olds)

ADMISSIONS OFFICER, BERLITZ LANGUAGE SCHOOL, MANCHESTER, UK                       (FEB 2017 – DEC 2017)

Lead a customer from an enquiry into a booking.

  • Advised prospects on courses and promote relevant products via phone, email and in person.
  • Lead conversion through consultative sales calls to students, parents and agents who enquired about a course.
  • Provided quotations to educational agencies.
  • Followed up on enquiries and payments.
  • Recorded and tracked sales activity on CRM system and reported weekly to Sales Manager.

Achievements: Improved lead tracking process.

 

TRAINING COORDINATOR, BRITISH COUNCIL, MANCHESTER, UK.                                 (JUN 2014 – JAN 2017)

The role involved organising Marketing and Communications Academy’s courses for the staff globally, and managing multiple cohorts of colleagues undertaking professional marketing qualifications through the CIM.

  • Managed training promotion, participant recruitment and communications.
  • Managed training finances: raised purchase orders, tracked budget spent.
  • Evaluated training impact (produced surveys, case studies, statistics).
  • Redesigned Academy’s intranet site (Sharepoint).
  • Produced statistics on online learning materials usage (using Google Analytics).
  • Built course registration and managed records on the Learning and Development Portal.
  • Facilitated welcome webinars for colleagues undertaking marketing qualifications.
  • Provided brand guidance to colleagues globally, ensuring it is consistently applied across all products and channels.

 

Achievements:

  • Mapped qualifications recruitment and delivery processes, identified and implemented improvements.
  • Improved qualifications completion rate by 30%.
  • Created a Mentor network from 20 Academy alumni to support colleagues studying for qualifications.

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