Oct 2017 - 11 2017 AVSE - Tesol Major: TEFL TEFL Certificate
Jan 2009 - Dec 2012 University of Western Australia Major: Marketing / Management Bachelor Degree
Jan 2007 - Dec 2008 TAFE Major: Marketing Associate Degree
Feb 2018 - Present PEAK DMC Vietnam Sales & Marketing Manager / Unit Manager
I am not only the Sales & Marketing Manager but also a Unit Mananger for Urban Adventures Vietnam. My responsibilities include but not are not limited to:
- liaising with the global team
- managing customer feedbacks
- managing products/services
- introducing new tours-
- montlhly reports
- promoting the brand
- marketing strategies for the brand
- coordinating and implementing strategies
- quality assurance
- managing of staff
- monitor the market
Feb 2015 - Dec 2017 - Flight Centre Group - International Travel Consultant
Work directly with customers and suppliers across the word including; airlines, accommodation providers, insurance brokers, foreign currency providers and more. Meeting companies' KPIs and customer relations. Process all payments and regularly check on customer files to ensure that everything is in order and nothing amiss.
While working for Flight Centre I increased our add on sales features, prior to my arrival the store was ranking in the bottom 3 of the region, within 4 months I was able to not only motivate but strategically helped everyone in the store to achieve our add on KPIs and maintained a Number 1 ranking in the region for 3 consecutive months, consistently being in top 5 thereafter. I also was top Captain's Packager seller on numerous occasions.
Jul 2012 - Jan 2017 - Evermore Photography - Director/Head Photographer
I joined Evermore Photography as their main wedding photographer in Perth. As Evermore's photographer my responsibilities includes but not limited to updating Evermore's Facebook's page, contacting clients, setting up potential clients, meeting of clients, selling our packages, photographing weddings, editing, quality control of our albums etc.