Kimberly Martin

Last Resume Update 28/02/2019
Address Phan Thiet, Vietnam, Viet Nam
E-mail Locked
Phone Number Locked
Gender: Female
Document attachments: lockLocked
Nationality: American
Where are you living? Bình Thuận
Teaching Experience > 2 years
Expected Salary: 2400. usd / Negotiable
What’s your highest level of education completed? Master's Degree
ESL Certification (TEFL, TESOL) Classroom Classes: I have a 120 hours certificate or more on my TEFL certification

Education:

 

Education
Master of Science in International Finance, Saint Mary’s College of California, Moraga, CA
Bachelor of Science in Business, University of California, Fresno State, CA

Certification
Teaching English as a Foreign Language (TEFL) 120 Hours
TEFL Educator | Business English | Teaching English to Young Learners (TEYL)
International English Language Testing System (IELTS) Assessment Testing
Test of English as an International Language (TOEIC®)
Test of English as a Foreign Language (TOEFL®)

Experience:

Professional Experience

Jun 2018 - Present ENGLISH TRAINING/LEARNING & DEVELOPMENT
  • Collaborate with various heads of departments to analyze training and development needs across departments, and develop learning development strategies to address specific and general needs aligned with resort standards
  • Design and develop training and assessment materials and outlines; deliver monthly, quarterly and bi-annual training interventions and monitor departmental progress and efficacy of programmes against training objectives
  • Maintain all resort training records and produce regular training reports covering key metrics including numbers, cost of delivery and potential return on investment for key stakeholders
  • Design, produce and implement training programmes to meet departmental needs; ensure that training session plans are detailed and structured and that training is effective and consistent with resort training benchmarks
  • Mentors, coaches and counsels staff; provide constructive feedback on performance and support managers in probation decisions and performance appraisals through accurate feedback on staff progress
  • Ensure best-in-class service delivery to resort and spa guests through attentive communication and relationship building towards creating memorable guest experiences that cater to and exceed their requirements
  • Manage guest information captured within the customer relationship management (CRM) software, ensuring accuracy throughout while also plan engaging guest excursions consistent with organizational objectives
University of Phan Thiet, Vietnam Aug 2016 – Jun 2018 PROFESSOR | ENGLISH, TOURISM & HOSPITALITY  
  • Planned, developed and delivered educational classes in the subjects of English, Tourism and Hospitality to around 400 students per quarter in alignment with the set curriculum and university standards
  • Ensured students’ assimilation of knowledge and optimum achievement, regularly assessed progress through analysis and testing, and streamlined training programmes where required
  • Forged and nurtured positive and productive relationships while further established and rolled out a mentoring program to further enhance and support students’ development across subjects

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