1999 2000 Loyola High School Siliguri. India I.G.N.O.U (Class 10 )
2001 2002 Indira Gandhi National University Siliguri. India Intermediate(10+2)
2005 2007 Bundelkhand University Jhansi , India
Graduation-Bachelor of Arts (English,History) ( 10+2+3)
2018 TOIEC - Test Of English for International Communication
Experience in BPO and (American and United kingdom) Mortgage, Sales, Banking industry & Education.
24/7 – Customer Support (Voice Process) INDIA
3rd March 2005 - 8th March 2007 (Tele Sales Representative)
Receiving inbound and outbound calls from/to prospective clients respectively.
Informing customers about different offers, advantages and protection available for the various credit cards.
Persuading customers to buy Credit cards, Insurance and other Credit products.
Core Logic India (Voice Process) INDIA
20th August 2007- 17th June 2011 (Senior Process Associate)
Was Responsible to research and procure property tax information for the US mortgage and its functions.
Ocwen Financial Pvt Ltd (Voice Process) INDIA
4th July 2011- 19th November 2012 (Customer Support Representative) -
Was Responsible to collect mortgage payment, help modify the loan, help the customer with mortgage inquiry.
HSBC Global Services (Voice Process) INDIA
13th December 2012- 2nd October 2013 (Customer Support Representative)
Responsible to help customer regarding their banking queries like opening bank account, money transfer and do up-selling of additional banking products.
Laureates’ English school – INDIA
Job profile- Teacher
05th January 2014 – 31st may 2017 (Primary Teacher)
Teaching Science, English and Math’s for grade I, II and III.
Sukhanaree World Class School- (Nakhon ratchitsima) Thailand.
Job profile- Teacher
03/01/2018 till date
Teaching science and English to grade 2, 4, 5 and 6.
Experience in handling 40 students in one classroom. Teaching basic Science, English and communication.
Assisting students to prepare for English camp, competitions and science projects.
I teach about 21 hours per week.
Creative and Visual learning.
Awarded as a top selling representative during the 2nd and 3rd quarter of 2005 at 24/7
Awarded five times for best calls taking consultant at Core Logic for month of June till November 2009
Training new hires in voice and skills to improve the quality of the calls at Core Logic
Successfully completed the pilot training program for mortgage at Ocwen
Was handling quality check on process when working with 24/7 customer as Quality Analyst