Joaquin Dela Vega

Last Resume Update 29/12/2018
Address Muntinlupa, Philippines
E-mail Locked
Phone Number Locked
Birthday: 1987
Gender: Male
Document attachments: lockLocked
Nationality: Philippino
Where are you living? Outside Viet Nam
Teaching Experience 0 - 1 year
Expected Location: Hồ Chí Minh, Cần Thơ, Đà Nẵng, Hải Phòng, Hà Nội
Expected Salary: 1500 to 2000 usd/ month
What’s your highest level of education completed? Bachelor's Degree
ESL Certification (TEFL, TESOL) I'm willing to become TEFL certified

Education:

Graduate Studies

City University of Pasay, Pasay City

2017- present- Masters in Public Governance

Completed 36 units and earning.

 

Undergraduate Studies

Philippine State College of Aeronautics, Pasay City

2017- Bachelor of Arts in Aviation Communication

 

Rizal Technological University, Mandaluyong City

2007- Bachelor in Secondary Education Major in English

Experience:

Position:              College Instructor

Duration:             Jun 2017 - Oct 2017 (0.3 yrs)

Location               Pasay City

Country                Philippines

Department:      Institute of Liberal Arts and Sciences

Job Description:

I taught subjects to students from engineering and liberal arts department in all tertiary levels.

The subjects are as follows;

RIZAL, The Life and Literary Works of Dr. Jose Rizal. A course requirement that deals with the biography and literary art work of Dr. Jose Rizal, being one of the respected Philippine Hero.

HUMANITIES, Fundamentals of Art Appreciation. A course requirement that aims to develop the interests and awareness of students with audio visual and performing arts of the world with gender sensibility.

COMMUNICATION AND THINKING. An undergraduate subject that develops the student’s proper way of communication in English and thinking of the most effective way to communicate using English language

PHILIPPINE LITERATURE-  A course requirement that motivates the student to enjoy the different beauty and art of literature in the Philippines.

PHILOSOPHY OF MAN- A minor subject for engineering and liberal arts students that develops good philosophical views in life as a human being and as future professionals.

MANAGERIAL ORGANIZATIONAL BEHAVIOR- a subject for liberal arts students to develop their professionalism by imparting them on how to exude proper behavior in their future organizations and work place and grooms them to be future leaders.

TECHNICAL WRITING- A minor subject taught to freshmen to enhance their skills in the art of professional writing and business correspondence.

I was a grammarian for undergraduate thesis.

I was a panelist for undergraduate research defense of students taking up AB Aviation Communication.

 

Position:              CUSTOMER SERVICE

Duration:             Sep 2013 - PRESENT

Location:              Alabang Muntinlupa City

Client:                  North American Region

Country:                Philippines

Department:      Operations

Job Description:

Assist customers calling in regarding their consumer retail credit cards inquiring their balance, how much is due on the account, wanted to make a payment. inquiring for the rewards and benefits for using the card, process claims and disputes about their bill or merchandises. We also served as the first line of fraud defense as we filter suspicious activities and callers and properly relayed to our fraud protection team.

I am always tasked to be a Person of Contact in every time we will have group occasions like team buildings, farewell parties or birthday celebrations. It becomes my duty to create, develop and prepare a lively program, dynamic environment and harmonious ambiance and feeling for the team to make it stronger, performing and always hitting the ground running.

I am responsible to re-echo updates and changes of policies, procedures and compliances. I am tasked to ascertain that the team never gets left behind, unaware or non-compliant. I cascades information through work emails and personal delivery. I represent the team in most of FGD's of the company and I always make sure that most of us feels that we are in best place to work.

 

Position:              CUSTOMER SERVICE

Duration:             Feb 2011 - Aug 2013 (2.5 yrs)

Location               Alabang Muntinlupa City

Country                Philippines

Client:                  North American Region

Department:        Operations

Job Description:

Assisting calling customers regarding their mobile accounts, bills, payments, promotions, balances and available airtime credits and first hand troubleshooting about their broken phones, or not working tools of the device, poor signal and cross sell mobile insurance.

I got appointed as a Sales Apprentice after a year of tenure ship and being a top sales agent, I have been tasked to promote an environment that everyone is happy to sell. I created strategies and promotions for my fellow customer service agents to encourage them to believe on our products, sell it and earn extra. The strategies I created always deal with their inspiration, the benefits they may bring home if they go extra mile to ascertain a sale with every customer. I always see that their efforts of selling are rewarded as an individual and as a group that worked together.

Position:              CUSTOMER SERVICE

Duration:             Aug 2009 - Mar 2010 (0.6 yrs)

Location               Ortigas, Pasig City

Country                Philippines

Client:                  North American Region

Department:        Operations

Job Description:

Assisting Credit Card holders  about their credit card accounts such as making payments, knowing the amount of rewards they have earned, balance inquiry, giving a walk a thorough of our self-service options (website and ivr), cross selling credit card insurance.

I was a top seller of our credit card insurance. I always bank on the benefit our product may offer at the moment the customer may get into unfortunate events with their credit cards like fraud charges, identity theft, unprotected price hike and many more unforeseen events they may encounter as a credit card holder.

 

Position:              OUTBOUND SALES AGENT

Duration:             Jan 2009 - Jul 2009 (0.5 yrs)

Location               Shaw Blvd. Mandaluyong City

Country                Philippines

Client:                  Consumers in Australia

Department:        Operations

Job Description:

My task was to sell connection plans such Mobile, Landline, Internet and Data plans. It was my duty to create an offer that will best suit the needs and wants of the customers as far as their consumption and budget is concern. I make sure that all books and references are flipped every time a customer inquire the most suitable plan for them. I make sure the plans are always cost effective and ideal in service.

I was one of the best agents in providing quality hard core sales for connection devices and accessories, plan top up, extra plan air time and plan upgrades. I always hit my quota three days ahead and had reservations for the next week.

 

Position:              OUTBOUND SALES AGENT

Duration:             Dec 2006 - Jan 2009 (2.1 yrs)

Location               River Banks, Marikina City

Country                Philippines

Client:                  North American Region

Department:        Operations

Job Description:

My task was to sell credit card insurance to our credit card holders. I make sure that our card holders are aware and updated that they are safe and protected during unforeseen events and or celebrated with at every mile stone of their lives.

I was a quality agent and represented the program into several call client monitoring  and listening and call seeding (clients pretend to be customers). I was awarded as a monthly Top Seller for a number of times during my employment for converting the most number of calls into assured quality sales. I was recognized as excellent in exuding grace under pressure and compliant to federal and state telephone sales law at all times.

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