Claudia Woodham

Last Resume Update 27/06/2019
Address Manchester
E-mail Locked
Phone Number Locked
Birthday: 1993
Gender: Female
Document attachments: lockLocked
Nationality: British
Where are you living? Hồ Chí Minh
Teaching Experience 0 - 1 year
Expected Location: Hồ Chí Minh
Expected Salary: 19/hr
What’s your highest level of education completed? Bachelor's Degree
ESL Certification (TEFL, TESOL) Online Class: I have a 120 hours certificate or more on my TEFL certification

Education:

Qualifications

LearnTefl (www.learntefl.com June 2019)

  • 150 Hour Master TEFL Certificate

Manchester Metropolitan University (Sep 2012 – June 2015)

  • Bachelor of Science (Hons) International Marketing

South Downs College (Sep 2009 – June 2012)

  • GCSE English: A*, Maths B
  • A Levels: Spanish (A), Philosophy (B), Geography (B), Biology (B)

Experience:

ESL Teacher - New Bridge Organisation, Siem Reap, Cambodia (May 2019 - June 2019)

  • Responsibilities
  • Teaching a class of 30 - 40 Khmer students from the ages of 5 - 14
  • Planning and preparing each lesson utilising a range of different teaching materials
  • Keeping the lessons fun and engaging whilst focusing on improving students listening, writing, reading and speaking

Deputy Team Leader  – Royal Bank of Scotland Premier (July 2018 – February 2019)

  • Responsibilities
  • Supporting a team of up to 16 telephony advisors with their day to day queries, taking on any customer referrals and supporting with customer complaints
  • Communicating and training the team on any new processes and procedures in a dynamic ever changing environment and following up to ensure the training has been implemented in the work place.
  • Regular individual coaching with every team member to promote development and confidence and helping them provide excellent customer service to our high net worth customers by promoting the right products and services to suit customer needs.
  • Motivating and engaging the team through a wide range of methods including running incentives to make it a fun place to work and to drive performance as well as encouraging personal development.

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