Caitlin Burn

Last Resume Update 27/01/2019
Address Liverpool, United Kingdom
E-mail Locked
Phone Number Locked
Birthday: 1990
Gender: Female
Document attachments: lockLocked
Nationality: British
Where are you living? Hà Nội
Teaching Experience No Experience
Expected Location: Hồ Chí Minh, Đà Nẵng, Hải Phòng, Hà Nội
What’s your highest level of education completed? Bachelor's Degree
ESL Certification (TEFL, TESOL) I have less than 100 hours on my TEFL certification


Caitlin Burn

23 Nickleby Close, Liverpool, L8

Mobile: 07803094582 - Email:


Personal Profile *More than 11 years’ experience in office administration and secretarial environments.

*Builds successful internal and external client relationships across internal, external and cultural sensitivities

*Ability to cope under pressure and with tight deadlines by assessing and resolving problems quickly

* Efficient and organised, and quick to learn new systems and routines.

* Honest, reliable, and an excellent timekeeper.

* Ability to work as a team member, or independently using my own initiative, and prioritising my own duties.

* Highly motivated, enthusiastic, and determined.

* Strong and proficient knowledge of Word, Excel, internet, emails and sourcing information.

* Extremely strong work ethic, an asset to any company and determined to make a difference


Experience Customer Service & HR Manager

June 2018 – January 2019 – Rawcliffe’s Foods - Liverpool

·         Dealing with clients and customers, taking orders and resolving issues

·         Arranging transport for deliveres and returns as well as arranging stock levels

·         Staff rotas/ holidays / issues / recruitment

·         Arranging daily manufaturing process sheets to ensure all complete and processes are up to date and within current and changing guidelines for meat manufacturing


PA to Group Property Team

December 17 – June 18 (Contract role) Arriva PLC - Sunderland

•       Extensive Daily Diary Management (4 managers) -Management of an electronic diary system

•       Arranging flights and accommodation updating travel itineraries

•       Managing the fast-paced switchboard to ensure all calls handled in a timely manner

•       Minute taking in all meetings / Compiling documentation for all meetings

•       Control and maintenance of holiday planner

•       Completing new supplier forms (for accounts system) and track onto the Oracle system

•       Liaise with finance business partners

•       Barclaycard expenditure/ expenses filed


Admin Support Officer - Children’s Services

Temporary Contract October 17 - November 2017- Newcastle City Council

•       Adhoc admin and office duties

•         Call handling - complex calls/ message taking

•         Compiling documentation for strategy meetings


Executive Assistant to the CEO

January 17 – August 17 – Squirrel Superannuation - Sydney

•       Daily diary Management

•       Arranging flights and accommodation updating travel itineraries

•       Assisting with HR such as arranging seek ads, reviewing resumes and conducting phone interviews

•       Managing the fast-paced switchboard to ensure all calls handled in a timely manner

•       Adhoc admin and office duties

•       Arranging signing of documents from clients

•       Minute taking in all meetings

•       Compiling documentation for Board meeting – Board pack preparation

•       Amex expenditure/ expenses filed

•       Ensuring all stationery and office supplies are fully stocked


Customer Experience Manager

February 16 – December 16 – Claim Central - Sydney

•       Managed a team ranging from 5 – 30 team members through tasks daily from performance, results, and rosters to recruitment and retention of staff.

•       Assisting with HR such as arranging seek ads, reviewing resumes and conducting interviews

•       Involved in catastrophe planning and capacity planning to ensure we have staff to assist when storms hit to keep up with the influx and provide excellent service always.

•       Responsible for conducting team meetings to provide up to date company information and processes, individual performance meetings to ensure we are improving daily as well as providing training when required and keeping in constant communication with the team.

•       Played a key role in the senior management team to ensure budget alignment and providing solutions as and when required

•       Reviewing and improving on processes daily and weekly to innovate and improve our department and company due to the vast changes in the industry.

•       Handling inbound calls – chief point of contact for all escalations as well as clients and customer concerns

•       Organising meetings and arranging calendars including conference skype calls for weekly and monthly meetings to provide updates for all departments


Customer service representative / Team Leader

Claim Central -January 15 – February 16 - Sydney

•       Taking inbound phone calls to assist with customer’s insurance claims. Advising the stage of their claim and what the next steps involve.

•       Transferring calls to correct departments and taking messages as required.

•       Dealing with both customers and insurance companies including complaints.

•       Organising and compiling contracts being sent to customers regarding ongoing claims


Temp Assignments September 14 to January 15 - Sydney

•       Office Administrator, Receptionist, Customer Satisfaction survey/ Data Entry, Office Administrator


Personal Assistant

May 12 –  March 14 Rawcliffe’s foods Liverpool

•       Daily diary management for the 3 directors.

•       Arranging flights and accommodation providing travel itineraries

•       Updating banking books and ensure they correspond with the cheques and invoices.

•       Handling all calls via the switchboard and dealing with all queries

•       Processed invoices by putting them onto the sage system and ensuring all credits are put on correctly too.

•       Responsible for filing the invoices into alphabetical order and date order.

•       Arranging calendars and diaries daily to ensure meetings for the managers have been scheduled correctly and ensuring supplies have been arranged as necessary.

•       Taking bookings from clients to review our products and delivery methods


Receptionist/Office Administrator

Jan 13 - Aug 13 –Arnold Clark Motorstore - Liverpool

•       Weekend receptionist using a very fast paced switchboard ensuring messages and calls were passed to the appropriate person.

•       Dealt with customers on a regular basis whether it be directing them to a salesman or handing out brochures for cars.

•       Dealing with complaints, if customers call I had to either pass the message on or attempt to deal with it myself which could be challenging


Receptionist / Team member

March 12 –August 12 –  Dolby hotel - Liverpool

•       As a crew member, my jobs varied such as receptionist, bar work, waitressing as well as including room assistance as required.

•       Responsible for checking guests in, post money, print out invoices and working the tills.

•       Learnt new skills and progressed within the reception/office side of the hotel.

•       The hours varied from night shift and early morning breakfast shifts.


Payroll Assistant

August 11 - September 11 – Assist Recruitment - Liverpool

•       Assisting the Payroll team with tasks such as; calculating holidays, sick leave and the weekly payroll.

•          Conducting weekly reports for the branches, printed payslips and P45’s.

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