Essential Online Services in Vietnam 2025: Shopping, Food Delivery & Transportation Guide

You can find everything you have ever wanted in Vietnam – however, you do need to know where to look for it! One huge aspect of life takes place online – you will see bikes with large boxes on the back zooming back and forth continuously – but how to tap into this online world? Simply follow these guidelines to the online services in Vietnam below!

Online Shopping

Among the online services in Vietnam, shopping must be the first thing that comes to your mind. There are two main sources for online shopping – Shopee and Lazada. These sites offer a huge selection of items – all at discount prices.

• Shopee: https://shopee.vn/
• Lazada: https://www.lazada.vn/

To order, you need to set up an account – this needs to be linked to your mobile phone (with a Vietnamese number) since when the delivery arrives, the person will phone you to let you know they have arrived.

There is a huge range of items to choose from, with items coming from both Vietnam and China (on the descriptions page it states where the product is from). The location of the product determines how long it will take to arrive, but again this is clearly stated on the site.

General Categories Include:

• Electronic devices / Electronic accessories
• TV and home appliances
• Health and beauty
• Babies and toys
• Groceries and pets
• Home and lifestyle
• Women’s fashion / Men’s fashion
• Fashion accessories
• Sports and travel
• Automotive and motorcycles

Although both sites are in Vietnamese, there is a button at the top where you can translate everything to English. This does mean that sometimes the descriptions are a little strange, but also look at the star rating at the bottom to check their reliability.

The sites can be accessed both on a computer and through apps on phones. There are continual vouchers that can be used to decrease delivery costs and these are accessed on the sites. Payment can be made in a number of ways – cash upon delivery, credit card, or through Zalo payment.

These are excellent sites for getting most things – so before you purchase in shops, check on Lazada and Shopee first – you will often be surprised to find the exact same thing that you saw in a local shop at a significantly cheaper price online.

Transportation

Although there are a range of taxis on the street that can be hailed, for discounted travel then Grab is the most popular option. Grab is now covering most types of online services in Vietnam including transportation, online shopping, and shipping.

To use Grab, you simply download the app. They offer a range of services but for transport, there are two main options – car and motorbike.

How to Use Grab:

To use, simply write your starting point and where you wish to travel to. Grab is linked to Google Maps in Vietnam on your phone so if you are having difficulties then simply look it up on Google Maps and click the taxi option. This will tell you how much a Grab will be and once pressed will take you straight over to the site.

Transportation Options:

Grab Car (Taxi)

• Normal Grab car – which will be a car
• Grab 7 – which will be a larger car that will have two sets of seats at the back so that up to seven people can be accommodated

This is a very useful option if you have a large party or if you are travelling with a lot of luggage.

Grab Bike In addition to the Grab car, there is also a motorbike option. For this one, a person on a motorbike comes and you simply sit on the back. They provide you with a free helmet for the journey – as well as a waterproof cape if it is raining. This is a much cheaper option than a car so if travelling alone it is a great option.

There are continual offers – usually up to 30% – simply press the offers button at the bottom to get the offer.

Grab can be linked to your credit card so you are automatically charged and do not have to worry about carrying cash – however, if you prefer then you can simply pay per journey.

There are other online transport companies – such as Be and Gojek – so also check these out and compare prices and services to suit your specific location.

Read Another Article: Most Common Transportation In Vietnam

Food Delivery – One of the Most Popular Online Services in Vietnam

Another aspect of Grab is food delivery in the form of takeaways. There is a very extensive range of food products available on Grab Food and there are continual offers. It is divided into:

• Delivery near your location
• Promotions and deals
• Free shipping
• Super brands with promotions for that day

Once you have used the app a few times, then it will give recommendations based on your price range and food preferences.

How to Order:

The app shows a picture of the food, the star rating, and distance to your location as well as delivery time. There are options for the delivery – from self-pickup as well as a later time – a useful aspect if you are ordering for lunchtime.

You add the food to the basket and your details will be confirmed with an option for a note to the driver – for example, if you would like it left with reception or if your location is difficult to find – then simply place the order.

Payment Options:

• Card payment (you need to set this up on Grab – there is no option to pay with your card upon delivery)
• Cash on delivery

Another very popular takeaway delivery choice is Foody – which is an app similar to Grab – https://www.foody.vn – however, this is not as widely spread as Grab which can be found in most towns and cities.

Food delivery of a takeaway is a cheap and popular option for lunch and dinner.

Discover Related Guides: Top 4 Most-used Food Delivery Apps in Vietnam

Delivery Services

Most things can be delivered on the back of a motorbike – from fridges and water filters to books and packages. The most popular is Grab Express – although there are a range of online services in Vietnam that are available in different locations throughout Vietnam.

Grab delivery can be found within the Grab app and the price is dependent upon the timing:

• Instant delivery (most expensive)
• Same day delivery

The price is the same up to 5 kilos and you simply put in your details (including mobile number) as well as the recipient’s information.

This is a very reliable and popular method of delivering items and although not recommended for expensive items, it is a great way to get things delivered within a town or city.

Transport Booking

The major airlines in Vietnam for domestic travel all offer online booking:

• Vietnam Airways
• Vietjet
• Bamboo Airways
• Jetstar

Vietnam Airways

Vietnam Airways is the most established airline in Vietnam and offers more room between seats as well as a very reliable schedule. Booking online with their website is easy – language translation is available with a click of a button and the translation is clear and precise. The only downside with this airline is that it is typically the most expensive option.

Bamboo Airways

Bamboo Airways is the newest domestic airline and is fast becoming popular as although more expensive, it is reliable and offers a free snack and drink on-board along with nicely maintained planes. The website is easy to use.

Budget Airlines

Vietjet and Jetstar are the two super budget domestic airlines in Vietnam – although they have online booking, the translation is erratic and it is very difficult to book. The pricing is erratic – when you start the prices are ridiculously cheap, however as you progress various taxes etc. are added and the final price has no relationship to the initial price stated.

Although I have never tried, many people have mentioned that if booked in Vietnamese the price is cheaper than booking in English, but for me, the site is so poor that it is easier to simply go to the airline office.

Train Travel

Train travel can also be booked online on the official Vietnam Railway site. It is important to note that there are a lot of companies who offer transport booking but their prices are more expensive than dealing with the railway directly.

The official train website: http://vietnam-railway.com/

The site is relatively easy to use and there is a phone number if you have any difficulties. You can make significant savings booking direct instead of with an agency so it is worth working with this site for rail travel.

Overall, most Vietnamese use online options for many different aspects of their lives – so take your time to explore what online services in Vietnam they offer as there are real discounts available through using online methods – so grab your mobile and get online today!