Getting a Cleaner on Demand in Vietnam: Your Complete 2024 Guide

Although in the West only the rich typically have a cleaner, so it might seem odd to hear from friends and colleagues that they have a cleaner in! However, in Vietnam, the cultural perception of having a cleaner is vastly different. It is seen as a practical solution to managing household tasks, particularly for families with young children or professionals with busy work schedules. The abundance of cleaners and the low cost of their services mean that hiring a cleaner is a commonplace, almost expected, part of life rather than a sign of wealth or privilege. Even many middle-income families consider it a necessity rather than a luxury, allowing them to focus on other aspects of their daily lives without the added burden of household chores.

For expats who move to Vietnam, adjusting to this norm can take time, especially if you are used to doing everything themselves. But over time, you will come to appreciate the convenience of affordable domestic help, which allows more free time to enjoy other activities or focus on work. It will thus soon become less of a status symbol and more of a practical, time-saving service.

Most cleaners will be found through recommendations from friends or neighbours, but this process can be time-consuming, and it’s not always easy to find a cleaner who is both trustworthy and available when you need them. As a result, on-demand cleaning services offer a solution to these challenges by providing flexible, reliable, and professional help at the touch of a button.

Where to Find On-Demand Cleaners in Vietnam

There are several online platforms in Vietnam where you can quickly find and book on-demand cleaners. These platforms make it simple to choose from a wide range of cleaning services, all with fixed pricing levels and easy booking. Some of the most popular options include:

• bTaskee: This platform allows you to book cleaners with just a few clicks. You can select the time, date, and duration of the service, as well as add any special requests. Once you've worked with a cleaner you like, you can add them to your personal "preferred list," ensuring that you can easily request the same cleaner in the future for consistency and trust.
• JupViec: JupViec connects users with trained cleaners who can be booked for both one-time and regular cleanings. You can also save cleaners you’ve had a good experience with, allowing you to request them again for future jobs. This feature provides a level of personalization, as you can build a trusted relationship with specific cleaners over time.
• GoClean: This service offers a variety of cleaning options, including deep cleaning and special requests. GoClean also allows users to select preferred cleaners, making it easy to book the same person repeatedly if you’ve found someone particularly effective.
• Viec Nha: This is the newest cleaning company however it is quickly building up a good reputation. As with the other cleaning companies, you can build a list of preferred cleaners.

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Different Service Options Available

On-demand cleaning services in Vietnam offer various options to meet different household needs. The most common service types include:

• Hourly Cleaning: You can book a cleaner for a set number of hours, typically two to four hours, depending on the size of your home and the tasks needed. This is ideal for routine cleaning and general upkeep.
• Deep Cleaning: For more intensive cleaning, deep cleaning services focus on hard-to-reach areas, thorough bathroom and kitchen scrubbing, or specific tasks like window washing. This type of service often takes longer and costs more than a standard clean.
• Special Requests: Many platforms allow you to specify particular tasks, such as laundry, ironing, or refrigerator cleaning. You can also request cleaning of specific areas like the balcony or outdoor spaces.
• Recurring Cleaning: If you prefer a regular cleaning schedule, many platforms offer discounts for recurring services, such as weekly or bi-weekly visits. With a recurring booking, you can request the same cleaner from your preferred list for each session, ensuring consistency and trust.

Pricing and Availability

Prices for on-demand cleaning services in Vietnam vary based on factors like location, duration, and the day of the week. Typically, hourly rates range from 80,000 to 150,000 VND per hour, but prices may be higher on weekends or public holidays due to increased demand. For example, a cleaner who charges 100,000 VND per hour on a weekday might charge 120,000 VND on a weekend.

It’s important to check the pricing details on the platform before booking, especially if you are booking for a holiday or a weekend, as prices can fluctuate.

What to Expect When the Cleaner Arrives

While your cleaner is working, you must be present at home. Through Google Translate you can reiterate your needs, although don’t worry if you don’t really know and simply want your place to be clean – you can simply tell the cleaner to clean as they feel appropriate! You do not need to do anything when the cleaner is working – something which can feel odd for expats who are used to assisting and offering tea etc. Instead, your only role is to be available to answer questions or clarify tasks.

Most on-demand cleaners come equipped with their own cleaning supplies, including mops and basic cleaning products. However, it’s always a good idea to have some basic supplies on hand in case the cleaner needs something extra or if you prefer specific products to be used in your home. For instance, if you have a particular floor cleaner you like or specific equipment for certain tasks, make sure it's easily accessible.

Checking the Work and Tipping

Once the cleaning is finished, take a few moments to review the work to ensure everything has been completed to your satisfaction. If there are any missed areas or tasks that need attention, it’s easier to address them while the cleaner is still there.

Tipping is not expected but appreciated in Vietnam, especially for a job well done. A small tip is a nice way to show appreciation, although it’s entirely optional. If you feel the cleaner went above and beyond, a tip can be a way to acknowledge their effort.

Leaving a Review and Rebooking Your Preferred Cleaner

One of the key features of on-demand cleaning platforms is the ability to leave reviews. Reviews are essential for maintaining the quality of the service and helping others choose reliable cleaners. Be sure to leave feedback about your experience, highlighting any positive aspects or areas for improvement. Good reviews are crucial for cleaners, as they help them secure more jobs in the future.

When you experience good service from a cleaner, you can add them to your "preferred list" on most platforms. This feature is particularly useful if you’re looking to build a consistent cleaning routine or if you’ve found someone who understands your home and preferences well.

Overall, on-demand cleaning services in Vietnam provide a convenient and flexible solution for those looking for a cleaner. With the ability to choose and rebook preferred cleaners, you can ensure a consistent and reliable cleaning experience that fits your schedule. Whether you need a one-time clean, a deep clean, or regular cleaning services, these platforms offer various options to suit your needs, all with cheap set pricing and easy booking. Optimize your schedule by utilizing professional cleaning services – instead, leave it to the professionals who will carry out the work at a much better level – all at a bargain price!