- Diploma of TESOL
Brisbane TAFE South Bank - Brisbane, Australia - February 2017 to December 2017
- Bachelor of Science in Psychological Study
Macquarie University - Sydney, Australia - February 2012 to April 2016
- Associate Diploma of Travel & Tourism in Travel & Tourism Management
Central TAFE - Australia - January 1992 to December 1994
- Associate Diploma of Business Studies in Accounting - Partial Complete
North Metropolitan TAFE - Australia - February 1991 to December 1991
- Certificate of Business Studies
North Metropolitan TAFE - Australia - January 1990 to December 1990
- General Manager
Fairlight Holdings Pty Ltd - Australia -March 1995 to March 2012
Maintaining customers loyalty relationship.
Negotiating VFR fare deals various carriers.
Informing and updating changes to rules and regulations.
Cash handlings, oversee day to day office management, payrolls, and manage business trading accounts.
Assisting international students enrolments issues, problems with their course of study.
Support customers with visas and passport.
- Call Centre Reservation Shift Leader
ACCOR Asia Pacific – Australia – 1992 to 1994
Manage call centre staffs during the shift.
High call volumes time management.
Handling reservation problems and customers complaints.
Liaise directly with hotels about rooming problems.
Park Royal Hotel - Perth, Australia -May 1990 to October 1992
Started as a kitchen hand and progressed to the Cook position.
Assisted Sous-chef in preparation of foods ordering