Christopher Gentle

Last Resume Update February 13, 2018
Address Norwich, United Kingdom
E-mail Locked
Phone Number Locked
Birthday: 1977
Gender: Male
Document attachments: lockLocked
Nationality: British/English
Where are you living? Đà Nẵng
Expected Location: Cần Thơ, Đà Nẵng, Hải Phòng, Bà Rịa - Vũng Tàu, Quảng Ngãi, Quảng Trị, Thanh Hóa
Expected Salary: 17 - 20

Education:

Education

  • 2003 CELTA Teaching Certificate. Qualified to teach English to foreign students. Bath City College
  • 2003 GCSE French and Spanish. Two 'A' grades. Bath City College
  • 1999 BA (Hons) In Hotel Management and Leisure Management. Achieved Second Class Honours. Cheltenham and Gloucester College of Higher Education
  • 1995 BTEC National Diploma in Leisure Studies. Grade Distinction. Norwich City College of Further and Higher Education
  • 1993 GCSE. Seven in total including English Language, English Literature, Science and Mathematics. Flegg High School, Martham, Norfolk

Other Qualifications and Skills

  • Full United Kingdom Drivers Licence
  • Proficiency in MS Office, Word and Excel
  • Opera Reservation System
  • Beginner French, Spanish and Vietnamese

Experience:

Work History

Direct Teaching Experience - English Language Teacher

  1. July 2008 - July 2012 - Da Nang University of Economics, Da Nang, Vietnam
  • Teaching University students English Language programs with the aim of them then studying abroad and or/for a Business Degree in English
  • Preparation of materials and course syllabus
  • Preparing, invigilating and marking course exams

2. Nov 2006 - Jan 2009 - CCE Language School, Da Nang, Vietnam and other language schools in Da Nang

  • Preparation of course materials
  • Teaching Business courses. Preparing students for IELTS, TOEIC and TOEFL exams

3. July 2005 - August 2006 - Tyndale International School, Hai Phong, Vietnam

4. July 2004 - July 2005 - Diana's English School, Tripoli, Greece

Other Employment

Hotel Reservations Agent

  1. July 2016 to August 2017 -  Rembrandt Hotel -  Thurloe Place, Kensington, London
  2. May 2014 to December 2015 - Royal Garden Hotel - Kensington High Street, London
  3. August 2013 to May 2014  - GLH hotels- Including Guoman and Thistle Brand Hotels
  • Corresponding with guests and agents via telephone and email to make reservations
  • Effective handling and resolution of any operational issues and complaints from the Agents, Companies and Leisure clients
  • Upselling techniques and the relaying of packages and promotions to clients.
  • Ensure that all reservations, amendments and cancellations are processed correctly and promptly including direct bookings, GDS and FIT reservations
  • Maintain a high level of product knowledge of the hotel and brand and ensure a high level of customer service is consistently maintained. Generating potential sales leads
  • Reporting to Revenue Manager to address rate resistance and improving conversion

VIP Service

  1. Aug 201- June 2013 - Crown Casino  - Da Nang, Vietnam
  • Providing customer service and game knowledge for VIP and Western Customers
  • Supervising Games and Staff
  • Resolving complaints and issues

Contact Candidate

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