Beowulf Lang

Last Resume Update 12/06/2018
Address Ba Ria-VT, Viet Nam
E-mail Locked
Phone Number Locked
Birthday: 1971
Gender: Male
Document attachments: lockLocked
Nationality: American
Where are you living? Bà Rịa - Vũng Tàu
Expected Location: Bà Rịa - Vũng Tàu
Expected Salary: 20

Education:

ESLinsider's Advanced Online TEFL Course. 120 hours of online coursework includes creating lesson plans. 6/2018

Southern Methodist University Bellaire, TX   1/25/2001 to 11/29/2001
Hands-on classroom training with configuration, upgrading, diagnosing, troubleshooting
and preventive maintenance with PCs

CERTIFICATIONS
Comptia A+ Software and Hardware
Comptia Network+
Microsoft Certified Professional, MCP

Lon Morris College Jacksonville, TX.  1992
Katy High School Katy, TX. Class of 1990

Experience:

EXPERIENCE
ESLinsider's Advanced Online TEFL Course.120 Hours of online coursework includes creating
lesson plans.
CompuCom – Contract - Chevron - Bellaire, TX (10-07 to 4-2018
Technical Support Analyst and Trainer.
Educating end users on how to use newest Microsoft OS Office suite, software, computer
systems, printers and scanners.
Worked with a team of four dedicated support analysts to provide a single point of contact for
level one and two support for approximately 1400 customers in a Windows 10 Office 2016
Active Directory environment using BMC Remedy 7.6 and PeopleSoft – Phoenix
Participating in weekly rotation of oncall responsibilities which includes answering the helpdesk
phone, creating and assigning tickets, monitoring the ticket queue and helpdesk mailbox.
Working trouble tickets includes creating working or routing tickets to the appropriate support
group.
Staging and deploying workstations and laptops. Installing configuring and troubleshooting
specialized applications and the following:
Supporting VPN, remote access, LAN connectivity, smartbadge issues, local and network
printers, information requests and computer hardware.
Supporting Pointsec disk encryption and more recently Bitlocker drive encryption issues.
Unlocking user accounts and resetting user passwords.
Comsys – Contract Willbros Group INC. - Houston, TX (5-07 to 10-07)
Email archiving project
Collaborate with the server team and local IT staff to customize and test archiving procedures
using Zantaz Enterprise Archive Solution (EAS).
Archive user email and educate them on the product.
Resolve and report issues for improvement of procedures and update procedures.
Work with local helpdesk to resolve EAS related issues and other minor issues using GWI
C.Support ticketing system.
Create and maintain user accounts in Active directory.
Use remote assistance to archive email and support users.
Reliant Energy - Comsys Contractor - Houston, TX 1/06 – 5/07)
Desktop support and rollout
Built and deployed Dell Latitude D620 notebooks including imaging and installing user
applications manually and via Altiris; migrating user data manually and via Altiris; Windows XP
rollout: Imaged, deployed and configured 132 Dell Optiplex GX620 desktops; Imaging each
machine via Altiris Rapiddeploy, installing printers and setting up SAP on workstations.
Technical Laboratory Systems - Katy,TX (2/02 – 02/06)
Customer Support Field Technician -Teacher Trainer
Responsibilities included installing computer labs. supporting and educating teachers on how to
use labs for elementary, junior high, high school and colleges. Installation include building small
networks in a classroom including custom cabling and installation of switches. Setup and
configure robotic arms, CNC lathes and mills as well as other equipment and control programs.
Land Surveying - Weisser Engineering & Spearey & Associates (10/91 - 2/02)
Survey Party Chief/Instrument Man
Responsible for accurate measurement of property including topographical features and
structures. Worked with transits, theodolites, total stations, distance meters, data collectors and
other land measurement equipment including auolevels and GPS. Stakeout of land and
shooting grade. Using Topcon and Nikon instruments. Responsible for hand drafting and
manually plotting coordinates as well as the final inking; making blueprints, preparing plats and
proofreading legal descriptions against plats. Also involved property and deed research
including locating the necessary deeds, etc at the county courthouse and appraisal district.
CERTIFICATIONS
A+ Software and Hardware
Network+
Microsoft Certified Professional, MCP
EDUCATION
Southern Methodist University Bellaire, TX 1/25/2001 to 11/29/2001
Hands-on classroom training with configuration, upgrading, diagnosing, troubleshooting
and preventive maintenance with PCs
Lon Morris College Jacksonville, TX. 1992
Katy High School Katy, TX. Class of 1990

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